What happens to my cover, once I confirm my identity as the correct policyholder? You may be required to change your payment method to DebiCheck. You will be required to provide documented proof to confirm your identity as the policyholder, e.g. You cannot be refunded for having participated in criminal behaviour. If we had not identified the fraud, you would have submitted a claim. No, you have been provided cover for the duration of your policy until we have identified the fraudulent activity. If my policy is cancelled due to fraud will there be a premium refund? You can be fined, sent to jail and/or given a criminal record. You can be prosecuted if you knowingly committed an act to defraud and you make a misrepresentation (written or oral) with the knowledge that is untrue. If fraud is identified what happens to the person ? The policy will be cancelled and the insurance cover will cease immediately. If fraud is identified what happens to the policy ? This may be dangerous for you as fraudsters may commit a crime to claim on the fraudulent policy, through murdering you. People who impersonate you to apply for a policy are committing fraud. Why should I be concerned about fraud as a policyholder? Our policy contract only offers cover to the policyholder who is the applicant. Impersonation is when somebody pretends to be the policyholder and obtains insurance in their name.īut what happens if my family member cannot speak for themselves? Insurance fraud occurs when someone knowingly deceives an insurance company to try to obtain an insurance benefit to which they are not entitled, and most of the time that includes taking out and paying for a benefit on your behalf. You will need to apply for a new Meerkat Funeral Plan. No material changes are permitted to your existing Freedom Life plan. Will I be able to change my cover on my existing policy? Will Meerkat have all my information and policy history?Īs part of this process Freedom Technologies (Pty)Ltd will be transferring all your information and policy transactions to MyMeerkat FSP (PTY) Ltd so that we can provide you with the best possible servicing experience. A Meerkat consultant will contact you to facilitate this process. However, should you use 1Voucher this will be discontinued and you will need to switch to debit order. If your policy payments are made via Shoprite Stores or EasyPay, this will continue with no changes. No, your debit order will run as usual, on the debit order day you chose for your Freedom Life funeral plan. Will this policy administration transfer process to Meerkat mean that I need a new debit order instruction? Email – I receive new policy documents?īecause the insurer on your policy does not change, the policy documents that you received when you took up the policy are still valid, and you will not receive any new documentation.Who do I need to contact if I need to make changes, have queries or need to claim on my policy?įrom all policy administration will be carried out by MyMeerkat FSP (Pty) Ltd. Yes, all your benefits will remain the same for as long as you have your policy. Your Freedom Life Funeral Plan is insured by Old Mutual Alternative Risk Transfer Limited (OMART), part of the Old Mutual Group which has been around for an incredible 175 years and is one of the biggest Insurance groups in South Africa. Spouse of policyholder’s biological parent/Spouse of the biological parent of the policyholder’s spouse.īiological child of the policyholder’s spouse and which do not qualify as a child dependent.īiological child of a biological sibling of the policyholderīiological parent of the policyholder or of the policyholder’s spouse. For the purpose of the policy an extended family member is defined as one of the following in relation to the policyholder:īiological sibling of the biological parents of the policyholder or spouseīrother/Sister or Brother-in-Law/Sister-in-Lawīiological sibling of the policyholder or spouseīiological child of the policyholder or spouse and which do not qualify as a child dependent because of their age.īiological parent of a biological parent of the policyholder or spouse.īiological child of a biological child of the policyholder or spouse. Please note that Extended Family members need to be your biological relation. Meerkat is administering your Freedom Life policy. MyMeerkat FSP (Pty) Ltd will take over the cell ownership and become the intermediary. OMART is a member of the Old Mutual Group. Your Freedom Life Funeral Insurance policy will still be insured by OMART. MyMeerkat FSP (PTY) Ltd (“Meerkat”) is a trusted Financial Services Provider (FSP 50979) who has a long history working with Old Mutual Alternative Risk Transfer Limited (OMART) as a policy administrator. Freedom Life/Meerkat transition of administration: Q&A
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